Returns Policy


WHAT can be returned?

Your satisfaction is our priority at Independent Living  and Mobility Equipment (ILMOBILITY). You can return an item if 

1. It is faulty upon receipt 

2. Or If your item is not as described

ARE all your products returnable or do some restrictions apply?
 
1. The item can be returned within 7 days of purchase
 
2. The item should be returned with the original packaging
 
3. The item should be in an unused or saleable condition with the original tags attached and/ or sealed packaging
 
4. Wet goods i.e. commodes, toileting or bathroom products cannot be returned/ exchanged
 
5. Jobst Medical compression products cannot be exchanged due to health regulations (Please check your product upon arrival and if there is any discrepancy in the order and shipped product, please email or phone us within 2 working days to inform us of the same) 
 
6. If an item has been customised to suit you, specially ordered or altered to your specification, it cannot be returned.

 

WHEN do items need to be returned by?

1. The purchased item should be returned within 7 days of purchase from store
 
2. If the purchased item is received by online purchase, the item should be returned within 15 days of invoiced date. 

 

WHERE do items need to be returned to?

To return an item, please mail or return in person it to:

Independent Living and Mobility Equipment
467 South Road
Keswick 5035

HOW do customers return items?

To return an item, please mail or return in person it to:

Independent Living and Mobility Equipment
467 South Road
Keswick 5035
 
Upon returning the item, please provide
1. Invoice for the item
2. Reason for return

 

SHIPPING for returns?

The customer will have to bear the freight charges for return of unwanted item and also for the shipping of the alternate product.
 

CREDIT for returns?

1. All refunds are either by Electronic Funds Transfer, Eftpos, or onto a Credit Card.
 
2. Cash refunds are not given for any return

 

Instore return option?

Instore return option is available. Please return the item between MON - FRI, 9AM - 4:30PM.

Packing materials?

1. The item should be returned with the original packaging

2. The item should be in an unused or saleable condition with the original tags attached and/ or sealed packaging